FAQs

Frequently Asked Questions

1. Do you accept returns or exchanges?
No, all sales are final. Please reach out with any questions about sizing, fit, or materials before placing your order—we're happy to help!

2. Is shipping really free?
Yes! Shipping is always free within the U.S.—no minimums required.

3. Do you ship internationally?
We do! Please contact us before placing your order so we can provide a custom shipping quote for your country.

4. How long will it take to get my order?
Orders typically ship within 2–4 business days, and U.S. delivery usually takes 3–7 business days after shipping. International delivery times vary by destination.

5. Can I get help with sizing or choosing a product?
Absolutely! If you’re unsure about sizing, fit, or anything else, feel free to send us a message—we love helping customers find the right pieces.

6. Where can I find updates on new merch or restocks?
Follow us on Instagram @avluxeequestrian & subscribe to our newsletter to be the first to know about new arrivals, limited drops, and restocks!